Contact

You can use our convenient CONTACT PAGE or email polishpickup@gmail.com

For questions or feedback NOT related to customer service: ppuowners@gmail.com

Email polishpickup@gmail.com and we can forward your information along to the brand. We are not responsible for individual products, but we do our best to only invite brands that produce the highest quality items who are as committed to excellent customer service as we are.

Please allow up to 3 business days (Monday-Friday) for a response. Wait times may be longer during holidays. If you haven't received a response in the allotted time, email again as some things go to our "spam" folder and it may have been missed. 

If you run and maintain a reputable online “indie” or handmade shop that has been operational for at least one year, please send an email to polishpickup@gmail.com with your contact info and links. Or fill out our form HERE 

Email report@polishpickup.com with information and proof, if applicable. The reporting party's identity will never be made public. Please allow up to 3 business days (Monday-Friday) for a response.

General

Beginning in April of 2017, Polish Pickup is a fresh new take on indie
nail polish, cosmetics, vendor wax, and hand-crafted items. We started as a
venue where handmade nail polish makers could come together and create
beautiful things inspired by group-chosen themes. Over time, we grew to include
bath and body products, wax, jewelry, and more. PPU is a one-stop-shop for all
your hand-made needs.
 

Polish Pickup operates as a "pre-order" shop. This means that almost every item you purchase during the sale is made to order just for you. When the shop closes, brands send their items sold to PPU headquarters, where they will pack up your orders and ship them off to you. It can take up to 3-4 weeks for you to receive your order. Canadian and international customers will have a longer shipping and processing time. 

Essentials and merch are offered during PPU's "down time" each month. Once the pre-order has closed for the month, the Polish Pickup Basic Essentials shop opens. Essential orders are NOT be combined with monthly PPU pre-orders. Shipping will typically take place within 1-3 days. If you purchase merch, this is made off site and shipping is typically $5.

PPU hosts brands from all over the world. When you pre-order, the products are not at PPU Headquarters yet. To get a better idea of why shipping takes so long, here is a timeline of events:

  • Shop opens for pre order the first Friday-Monday of every month.
  • Once shop closes, PPU HQ sends total sold to each brand so they can begin making their polish/product.
  • Brands ship their products to PPU HQ.
  • PPU HQ begins packing orders about 2 weeks after the shop closes. Your order number or shipping option has no effect on when your order will ship. We ship your order when ALL of the products you ordered have arrived at HQ. To see which products we have at HQ, you can check ORDER UPDATES.
  • Typically you will receive your order within 3 weeks of shop close. However, delays and issues do happen, so it's important to check order updates to see if something is holding your order up.

Misc

Please remember that colors can appear differently depending on computer screen calibrations and phone settings (ie: blue light filters.) Brands do their best to ensure pictures are as accurate as possible. It's important to read product descriptions and look at as many pictures as possible. Each nail polish batch is made by hand, so slight variances may occur. In the event that you are unhappy with the color of a polish you receive (and it's not a known batch issue that's affected many) we ask that you send the product back at your expense for a full refund. Another option is to list your polish for sale in our PPU BST group on Facebook.

You can add your wishlist to cart on Thursday before the shop opens. There is no set time for this. If all things work as they should, you will be able to check out easily and quickly on Friday morning. 

The shop opens for wishlisting & preview on the Sunday before the sale. No set time.

Themes suggestions can be made HERE the Sunday before shop opens. Check the CALENDAR OF EVENTS for all important dates. 

Voting takes place in our Facebook group the Friday before wishlisting begins. Check the CALENDAR OF EVENTS for all important dates.

Order/Shipping Policies

If your order arrives with a damaged or defective item, please email us at polishpickup@gmail.com with pictures and your order number. If we have any remaining inventory, we will replace it. Otherwise, you will be given a full refund for the damaged product.

Unfortunately, mistakes do happen. If you are missing an item we will mail it out to you if we have remaining inventory. If we are unable to fulfill your missing item, we will issue a refund.

Due to the nature of PPU, in the event that you are sent an incorrect item we may ask that you send it back to PPU HQ. We will send a pre paid envelope for your convenience.

Please remember that colors can appear differently depending on computer screen calibrations and phone settings (ie: blue light filters.) Brands do their best to ensure pictures are as accurate as possible. It's important to read product descriptions and look at as many pictures as possible. Each nail polish batch is made by hand, so slight variances may occur. In the event that you are unhappy with the color of a polish you receive (and it's not a known batch issue that's affected many) we ask that you send the product back at your expense for a full refund. Another option is to list your polish for sale in our PPU BST group on Facebook.

PPU works with brands from all over the world! Unfortunately, that means that sometimes packages from other countries get seized, lost in transit, or are extremely delayed. When these situations occur, we are left with no other choice other than to refund you for the product. We will send an email alerting those affected of this; we email the address given when you placed an order. Be sure to check your spam folder. Items may sometimes (not always) be added to future shops for purchase if the brands package does arrive to PPU HQ. We will try our best to make sure those affected get 'first dibs' if the polish becomes available.

Refunds

Because of the nature of Polish Pickup and it's pre-order style, all sales are final. Refunds can be issued ONLY during the 4 day sale period, and not after. Damaged or incorrect orders will be refunded any time.

Orders somehow placed after the site goes down at 12:01am eastern on the final day will be cancelled. We can not accommodate any orders after the shop is closed for the month.

Also orders placed on Thursdays before the shop opens on Friday.

Neither of these scenarios pertain to 'basic essentials' or gift cards.

Yes, US only. We will combine into the highest total shipping option. Example: You place an order with $5 shipping, then another order with FedEx for $7.50 shipping. We will refund $5. 

Shipping

Yes we combine orders if your name and email match, and refund excess shipping. US only. 

We will combine into the highest total shipping option. Example: You place an order with $5 shipping, then another order with FedEx for $7.50 shipping. We will refund $5. 

We offer many shipping options!

  • Weight: 0.0 - 7.0 oz $3 (this will be 3 nail polishes)
  • Weight: 7.1 oz+ $5
  • Boxed Flat Rate: $8
  • UPS ground will ship either bubble mailer or box based on the size of your order
  • Fed Ex 2-Day (please note this does not increase the speed in which you will receive your order, only the speed in transit) *Beginning May 1, 2022 Fed Ex 2-Day rates will be weight/location based. One rates have expired and renewal is TBD.

Yes. However, starting in March 2022, Polish Pickup will no longer be offering subsidized shipping to Canada. We have been fighting skyrocketing shipping costs for the last two years (like everyone else) and it has just become unsustainable for us. We are not cutting off shipping to Canada. We will be offering both USPS and FedEx shipping to Canada at cost.

Yes. If you choose to order from the main US site, European countries we ship FedEx ONLY. For the ease of shipping and affordability, we have a sister site for the United Kingdom and parts of Europe. Please send an email to polishpickupuk@gmail.com if you need further assistance. 

This happens when you purchase merchandise with your regular order. Merch is made off site, and ships separately. 

PPU is a pre-order, and it can take 3-4 weeks to receive your order once the shop closes. Canadian and international orders can take much longer.

Wondering why your order hasn't shipped yet? Find out what we may still be waiting on here: ORDER UPDATES 

Shopping

The shop opens at 11am eastern the first Friday of every month, and closes at 11:59pm eastern the first Monday of every month.

Yes. US orders with the same name and email will be combined. 

If you are seeing a sales tax charge, it means we hit the minimum sales requirement in your state and are abiding by state sales tax law. Each state will be different.  

Typically when you don't see a product you know is supposed to be offered, it means the maker either pulled their product for the month, or more commonly they haven't sent their info or pics in to PPU HQ yet. Products will be added and updated all week leading up to the shop opening on Friday.

The wishlist is an app offered through Shopify and we have no control over issues relating to it. To ensure that your choices are saved, confirm that you are logged into your account on the website so that your wishlist will be saved for later use across all your devices. 

If you're having issues try clearing your cookies/cache, use a different browser, or an incognito tab on Google Chrome. If all else fails we also recommend a backup method (like a notepad, text file, or screenshot) to save you searching should your wishlist fail.