Frequently Asked Questions

If there is a problem with the quality of your items contact us at polishpickup@gmail.com and we will put you in touch with the brand so they can make it right.

While we strive to provide you with a prompt response to your inquiries, please allow 48-72 hours (Monday through Friday) for a reply. This time frame may be longer during in-person events, holidays, and weekends. If the full three days passes without a response, feel free to send a message via our Contact Us page or send us another email at polishpickup@gmail.com.

PPU is invite only. If you have a handmade nail polish brand and have been in business for more than 1 year, you may contact us at polishpickup@gmail.com and we will keep you in mind when we add new brands to our roster. 

polishpickup@gmail.com

or

Contact Page

Please allow 48-72 hours (Monday through Friday) for a response.

You can find us on the following platforms:

• Facebook group, where the majority of the excitement is these days. You can find pictures, posts, and information on upcoming sales
• BST/Chat group. Here you can buy/sell/swap your PPU items, chat with other nail polish fans in a friendly and inclusive environment, or participate in any of the fun monthly giveaways! 
• Instagram! This is your first stop to browse all the offerings for past, present, and future PPU months. 

"Pre-order" means that your order isn't made until after PPU closes.

Each item is made by individual brands and then shipped to our PPUHQ in Minnesota where they will pack orders. This means it can take up to 3-4 weeks for US, and longer for international customers to receive your order. 

The Basic Essentials shop is our spot to grab all the gear you'll need to make your manicure magical. We also have a Merch Shop

Please note that Basic Essentials cannot be combined with regular PPU pre-order purchases. Basic Essentials typically ship in 1-3 business days. Merch Shop items are shipped from a separate location and shipping times vary.

PPU started in 2017 as a fresh new way to shop for multiple nail polish brands in one convenient place and for one shipping fee. PPU hosts nail polish/handmade brands from all over the world and your purchases are made after you order, so it can take 3-4 weeks for them all to get to PPUHQ in Minnesota.

To get a better of how things works, here is our timeline:

• On the first Friday of every month, the shop opens for pre-order.
• At 11:59 Eastern time on the following Monday, the pre-order shop closes. HQ then informs brands of their total sales, and the production begins.
• By mid-month, most brands have shipped their goods to PPUHQ in Minnesota. That is where your order is packed and then shipped. The packing & shipping stage can last 3-4 weeks. 
• Generally speaking (for US based customers), your order will arrive the week leading up to the next pre-order. 

Things to keep in mind:

• Your order number has no bearing or effect on when your order will ship. PPU packs and ships your order only when all of your items have arrived at PPUHQ. This is how we are able to offer you one flat rate shipping fee. 
• PPU depends on the timely delivery of goods from brands. If your order hasn't shipped and you are wondering if one of your items is running late, please check the Order Updates page to see what brands have not arrived.

Our brands and swatchers put considerable effort into photographing and curating the most accurate and true to life photos possible, but variances in computer screens and phone screens (eg. privacy filters, blue light filters, etc) will make a difference in what color you see online versus what you see in real life. We recommend browsing the Facebook Group and Instagram to see swatches from the widest variety of people possible.

Everything for sale during our pre-order is hand made, so natural variances happen.  If you are unhappy with the color of a polish you receive (and it's not a known batch issue) you can send the product back at your expense for a full refund. If you just aren't vibing with the item once you see it in real life, head over to the BST Group and try and sell it to other PPU fans. 

You can start adding your wishlist to your cart on Thursday before the shop opens. 

There is no set time for this, but we try to get it done by evening. Pre-loading will help you enjoy a speedy checkout on Friday morning!

Wishlisting begins on the Sunday before the shop opens. There is no set time of day. 

Themes suggestions can be made HERE

Voting takes place in our Facebook group the Friday before Wishlisting begins

If your order arrives with a damaged or defective item, please email us at polishpickup@gmail.com with the following:

• order number
• photos of the damage

If possible, your damaged item will be replaced at no charge. If we cannot replace it, you will receive a refund for the item.

Unfortunately, mistakes do happen. If you are missing an item, please email polishpickup@gmail.com and we will replace it if we can. If there are no extras, you will be issued a refund for the item.

Due to the nature of PPU, if you receive an incorrect item you may be asked to send it back to PPUHQ so we can get the item to it's rightful home. We will send you a prepaid label to return the item free of charge. 

Our brands and swatchers put considerable effort into photographing and curating the most accurate and true to life photos possible, but variances in computer screens and phone screens (eg. privacy filters, blue light filters, etc) will make a difference in what color you see online versus what you see in real life. We recommend browsing the Facebook Group and Instagram to see swatches from the widest variety of people possible.

Everything for sale during our pre-order is hand made, so natural variances happen.  If you are unhappy with the color of a polish you receive (and it's not a known batch issue) you can send the product back at your expense for a full refund. If you just aren't vibing with the item once you see it in real life, head over to the BST Group and try and sell it to other PPU fans. 

We stand behind the items you purchase for six months. If the item is older than six months and you have concerns, we ask that you contact the brand directly. 

Because of the nature of Polish Pickup and it's pre-order style, all sales are final. Refunds can be issued ONLY during the 4 day sale period, and not after. Damaged or incorrect orders will be refunded any time.

Orders somehow placed after the site goes down at 12:01am eastern on the final day will be cancelled. We can not accommodate any orders after the shop is closed for the month.

Also orders placed on Thursdays before the shop opens on Friday.

Neither of these scenarios pertain to 'basic essentials' or gift cards.

Sometimes packages from other countries get lost in transit or extremely delayed. Another instance is we weren't sent enough product, or we have already used the extras that makers send. When these situations occur, we are left with no choice other than to refund the product. In these instances, you may contact the brand directly to ask if they have any remaining inventory in stock. 

PPU does not ship in the order that your order was received, we ship by availability. Be sure to check the order updates page to see what we are waiting on every month. 

We offer many shipping options!

• Weight: 0.0 - 7.0 oz $4 (this will be 3 nail polishes)
• Weight: 7.1 oz+ $6
• Boxed Flat Rate: $10
• UPS ground will ship either bubble mailer or box based on the size of your order

Yes. We offer both USPS and FedEx shipping to Canada at cost.

Yes, we ship at cost. UK ships Fedex only. Occasionally international orders are subject to delays. Please allow up to 90 days from the date of shipment for your order to arrive.

PPU is a pre-order, and it can take 3-4 weeks to receive your order once the shop closes. Canadian and international orders can take much longer. We ask that you allow up to 90 days from the date of shipment for international orders to arrive. For US orders, please contact customer service within 60 days of order placement if you have not received your order.

Wondering why your order hasn't shipped yet? Find out what we may still be waiting on here: ORDER UPDATES 

If your package is marked as delivered and you have not received it, please check with your neighbors or shipping company before contacting us. We also ask that you wait an additional day for delivery, as some carriers mark packages as delivered and they don't arrive until the next day. If it's been 72 hours and you still don't have your package, please reach out to us. 

The shop opens at 11am eastern the first Friday of every month, and closes at 11:59pm eastern the first Monday of every month.

Yes! Follow these links to download our app:

iOS: https://apps.apple.com/us/app/polish-pickup/id1583236106 

Android: https://play.google.com/store/apps/details?id=com.polishpickupnew 

If you are seeing a sales tax charge, it means we hit the minimum sales requirement in your state and are abiding by state sales tax law. Each state will be different.  

Yes, US ONLY. We will combine orders with the same customer info (name, email, matching address) and refund excess shipping. You don't need to contact us about multiple orders.

Sometimes our system does miss combines, it can be as simple as your address doesn't match exactly (ie: st. vs. street) If you haven't received a shipping refund by the time the next shop opens, please email us at polishpickup@gmail.com