Shipping FAQ: Upgrades, Changes, and More

Starting October 2, 2020 there will be fresh new options for your PPU order.

Options are detailed below:

  • $3 flat rate orders will ship protected in a purple bubble mailer via UPS Innovations. (Larger orders not fitting in a bubble mailer will still be shipped in a box)
  •  $6 flat rate orders will ship box protected via UPS Innovations.
  • UPS ground will ship either bubble mailer or box based on the size of your order
  • Fed Ex 2-Day will ship box protected
These new shipping options will replace our upgrade program. We will stock samples for a small fee periodically should we have them on hand.

FAQ:

►Does the FedEx pricing depend on weight? Yes. Transport via Ground will be more economical, but it will take a little longer.

Will these be options at checkout? Yes. They will be available at launch.

Is UPS Innovations where they do a switch over mid-way to USPS? My UPS and USPS mailing addresses are different. USPS will take over once it reaches your local PO. We recommend you use your USPS address.

Will combined shipping still work for those choosing FedEx? Automatic combined shipping will only be available for flat rate options.

Is UPS Innovations where they do a switch over mid-way to USPS? Yes. USPS takes over once it reaches your local post office.

What if I goof and make two orders with different shipping options? If you place multiple orders and one is other than the $3, we’ll default to that option.

How will we know if samples are available as an option? as of now, we are discontinuing samples. It may be something we revisit in the future.

Will DHL be an option for international orders? Currently we are not working with DHL as a shipping provider